Customer story
Improve your business with a deep understanding of how your customers feel
Improving the business experience
The most successful brands are constantly using data to improve their business and the experience their customers have with them. This can involve things like expensive consulting, consumer research surveys, focus groups, and more.
But you already have all the data you need to build an excellent customer experience right at your fingertips. What your customers say about you online (the good, the bad, and everything in between) offers all of the insights you need into where you can improve your business to build a brand your customers love. And Trustpilot can help you unlock them.
From helping them run smoother product releases to building award winning UX based off their customer feedback, take a look at some of our customer results below
AI-powered Review Insights helped the LoveBook team see how they were actually doing from website to quality. Now they create a custom Review Insights topic each time they release a new feature to track sentiment around that release.
Staysure holds regular meetings to review complaints identified by Review Insights as their top customer issues, so they can ensure that future customers don’t experience the same problems.
Evri's tech team pulls insights regarding their app and has identified new areas for improvement in their UX that they hadn’t been aware of before before. They even won app of the year.
AI-powered Review Insights helped the LoveBook team see how they were actually doing from website to quality. Now they create a custom Review Insights topic each time they release a new feature to track sentiment around that release.
Staysure holds regular meetings to review complaints identified by Review Insights as their top customer issues, so they can ensure that future customers don’t experience the same problems.
Evri's tech team pulls insights regarding their app and has identified new areas for improvement in their UX that they hadn’t been aware of before before. They even won app of the year.
“Trustpilot allows us to see the positive and negative sentiments from our customers in an unbiased way. Seeing the good and the bad allows us to improve our process and fix any pain points that customers help us identify.”
Mick Sawyer
NH Cash
+213 miljoen
reviews op ruim 893.000 Trustpilot-profielen.
+46 miljoen
reviews werden in 2022 op Trustpilot gepubliceerd.
